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HP PCs - Using the HP Cloud Recovery Download Tool This document is for computers with Windows 10 Professional (64-bit) and Windows 7 Professional (64-bit). The HP Cloud Recovery Download Tool allows you to download recovery software to a USB drive. The recovery software works for HP PCs running Windows 10 Professional (64-bit) and Windows 7 Professional (64-bit). To get started, you need the following: · An HP PC running Windows 10, Windows 8, or Windows 7 on which you can download the recovery software · A USB drive with a minimum of 16 GB · An HP PC running Windows 10 Professional (64-bit) or Windows 7 Professional (64-bit) on which you can use the recovery software download + Downloading the recovery software To download the recovery software for your Windows 10 Professional (64-bit) or Windows 7 Professional (64-bit) computer, use the following steps. 1. Navigate to #NEW#HP Customer Support#NEW#. 2. Click Software and Drivers. Figure 1: Software and Drivers
3. Type your product model number in the provided field, then click Find my product. Figure 2: Find my product
4. Select your product from the list of results. 5. Click the drop down arrow for Select your product's operating system, then select the operating system you want, either Microsoft Windows 10 (64-bit) or Microsoft Windows 7 Professional (64-bit). Figure 3: Operating system options 6. From the list of software download options, click Software - Restore CD, then click Download. If a popup asks you what you want to do with the executable file, click Run. 7. Connect your USB device (with minimum of 16 GB), read the welcome message, then click Next. NOTE:
All information on your USB device will be permanently deleted during this process. When the process is complete, the USB device will contain the recovery software only. Figure 4: HP Cloud Recovery Download Tool Welcome screen 8. If you are downloading the recovery software on a secure network, contact your network administrator and manually enter the required information, then click Next. If you are not downloading on a secure network, proceed to the next step. Figure 5: Proxy configuration
9. Enter the information for your product, then click Next. NOTE: If you are downloading the recovery media on the same computer on which you will use the recovery media, you can check the box next to Autodetect - This program is currently running on the system for which I need recovery media to have the fields auto-populate. Figure 6: System Information Page
10. Use the drop down arrows to select your Recovery Options and Region, then click Next. Figure 7: Recovery Options and Region 11. Select your USB drive from the drop down menu, then click Next. Figure 8: Selecting the USB drive
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